top of page

FAQ

How do I place an order

Placing an order is easy, all you have to do is email nakotadesign@gmail.com or text us at 778.994.2300 and we will get back to you right away to discuss the details.

Payment and Shipping

Nakota Design accepts e-transfer and PayPal payments.  All items must be paid in advance of pick up or shipment of order.  Payment terms will be finalized through email when the order is placed.

I really like your products but want something custom made

We would love to make something just for you. If you are looking for something special for party favors for a bridal showe, baby shower or groomsman gifts we specialize in custom orders.  If you don't see something exactly what you are looking for,  Nakota Design has the ability to customize anything and everything to fit your individual preferences.  Email us at nakotadeisgn@gmail..com to discuss how we can meet your individual customization needs and we will get back to you with details and pricing.

How do I care for my Handmade Artisan Soap

Our handmade soap does not contain any synthetic preservatives or artificial hardeners and it is made with 100% natural ingredients. With just a little care, you can prolong the life of your soap. For a longer lasting bar, please ensure the soap is allowed to dry in between washes by placing it on a wire rack or soap dish out of the direct stream of water.

  • Feed your soap plenty of fresh air between uses. The drier it gets, the longer it will last.

  • Store your soap on a well drained soap dish

  • Use a cotton wash cloth or loofah to extend the life of your soap

How do I care for my Serving Board or Beer Paddle

Notes for General Use:

Do not be afraid to use your boards.  Many people are afraid to use their boards because they may 'ruin' them.  Don't be afraid! Give it character so your board can tell a story.

If your board becomes dry, or you will want to refinish it, we recommend a food-safe blend of wax and oil. The Nakota refinishing kit is a great blend of beeswax and mineral oil that will return luster to your board. 

Notes for General Care:

  • Handwash only DO NOT put your board in the dishwasher

  • Do not submerge or ‘soak' your board in water

  • Use lukewarm water and mild dish soap to clean

  • Avoid acidic foods. These strip away the finish faster than regular use

  • Avoid cutting directly on the resin area

  • Use Nakota finishing oil occasionally to keep your board protected and rejuvenate the natural wood grain, color and sustain the life of your board

Returns and Refunds

There are no refunds, exchanges or warranties with Nakota Design. All sales are final. These items are one of a kind and delicate so handle carefully. We are not responsible for damage caused by shippers or customer.
 

Damages and issues
Upon receiving your order, please inspect product and packaging and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the situation.

If the box/bag containing your item arrives in is damaged, please ensure you take photos/videos prior to opening. You will need this as evidence to support any claim made with the shipping company. 

bottom of page